By Judy Hemmingsen Managing Director of
Personal Strengths, Canada
As a last resort, the Director and Manager both reluctantly agreed to participate in a one day mediation process. The SDI played a key role in the mediation, helping both parties understand their individual and joint interests. Each began to better understand their individual styles of relating, and how to communicate in ways that would sustain a more effective ongoing work relationship. A key result was their understanding that it was their perceptions of each other that created some of the difficulties they were experiencing. Learning the reasons behind their perceived behaviors was a critical success factor.